About Us
- Exciting News
- History
- Customer Service
- Supervision
- Insurance & Licensing
- Professional Affiliations
- News Section
We have exciting news to share with all! Veterans Security is going to the next level. Due to our recent and future anticipated growth and expansion, we have many new and exciting changes forthcoming. Staying true to Veterans Security Vision Statement, "to grow and expand our professional capabilities by setting the standard within the security industry and accomplishing this by the Character of our employees and our security Competence and Concepts"; we are now executing that vision.
Very soon we will be announcing our new trademarked official company name
This exciting change as we enter in to our 22nd year of business, is keeping true to our Mission Statement to "provide, deliver and maintain a state of the art variety of professional security services for our clients. We will form and value a true partnership with those clients based on Integrity, Professionalism, and Dependability". Although the name is changing, the ownership and executive management of Veterans Security will remain the same. We are excited for our future and are looking forward to Vet-Sec Protection AgencyTM providing the same quality service and client relationships that we always have.
History
Veterans Security was established in 1994 by Chad Benham, William Brandon, and Ennio Canziani. All three owners served together in the United States Army as military police officers, hence the name: Veterans Security.
Veterans Security started with the three owners providing guard services to apartment complexes in the Phoenix metropolitan area. Throughout the years, our client base expanded to hotels, hospitals, trucking companies, construction sites, office buildings, distribution centers, home owner's associations, government agencies and others.
Through hard work and dedication, the owners have grown Veterans Security into a full-service security company that operates 24 hours per day, 7 days per week and employs over 500 highly trained security officers. Because of this success, Veterans Security can offer flexibility, high quality training and a wide range of services, giving us a competitive edge over smaller companies. Because we are locally owned and operated, we offer higher efficiency, responsiveness and personal commitment than national companies. We offer the best of both worlds.
Veterans Security is made up of motivated people filled with team spirit, proud of the reputation we've earned through our commitment to total customer satisfaction, and living up to our motto: meet our clients' needs and exceed their expectations. We do this by fulfilling our goals to protect our clients' assets for a reasonable cost, while developing a long-term business relationship by providing service that best fits their needs and their bottom line.
Veterans Security has made many accomplishments through the dedication of our employees and the owners' commitment to excellence. This is only the first chapter of bright future to come.
Customer Service
Veterans Security strives to provide the best private security services at all times. Customer service is a priority and an integral part of our company's philosophy. We treat each client and property with equal care and have incorporated the following practices to ensure our clients' complete satisfaction:
- Clients have around-the-clock access to our representatives;
- Our 24/7 command center ensures quick response to all customer requests;
- Our operation has the flexibility to meet clients' changing needs;
- Owners are available to meet with clients upon request;
- Courtesy service calls are made twice a month;
- Competent advice and evaluations are offered by highly trained consultants.
The management staff at Veterans Security, including the company president, service manager and field supervisors, are available to respond to clients' questions at all times. Dispatchers can connect clients to any member of the management staff upon request, day or night. Our management responsiveness is a guarantee.
All concerns are thoroughly investigated and actions taken as necessary. Any security officer can be replaced at any time at the sole discretion of the client, no questions asked. Periodically, we conduct complete and complex post-evaluations to determine that all requirements are being met.
Our company philosophy encourages all employees of Veterans Security to elevate customer service wherever possible through observance of procedures and open communication. Our commitment is to provide you with peace of mind and safety in your businesses and homes.
Command Center and Dispatch
Our command center dispatchers are at the hub of our communications procedures. Dispatchers are highly trained in all functions, including utilization of computers and electronic equipment, alarm response procedures and public relations. Security officers stay in contact through cell phones. Dispatchers are equipped with immediate access to contact information for management personnel, plus direct dial to all police and fire authorities.
All calls for service are logged into our computerized dispatch system and require a disposition from the security officer within a specific time window, depending upon the nature of the call. Our system will alert dispatchers immediately if a disposition is missed so that appropriate action can be taken.
Supervision
Veterans Security supervisors work very closely with all security officers through training, counseling, inspections and evaluations. Supervisors also act as a liaisons between officers and clients.
Each supervisor is responsible for a sector of clients and the officers assigned to those clients. Supervisors stay close in contact and provide support however necessary. GPS tracking for our guard division and mobile patrol division ensures that supervisors are working in "real time" to monitor officers throughout a shift.
Each sector supervisor makes inspections at each shift to reinforce procedures and review duties. Supervisors also utilize more formal "training task sheets" during inspections to test officers' knowledge and execution of a specific duty. Inspections also ensure that officers adhere to our strict uniform guidelines, maintaining an effective and professional appearance at all times.
General Liability
Veterans Security currently carries $3,000,000 comprehensive general liability insurance. Arrangements can be made to increase this amount should it be required.Automobile Liability
Veterans Security currently carries $1,000,000 comprehensive automobile liability insurance.Worker's Compensation
Veterans Security currently carries $1,000,000 in worker's compensation insurance.Safety Director
Any accidents are thoroughly investigated by our safety director, which enables us to dramatically reduce our Worker's Compensation and automobile claims.Certificates of Insurance
Certificates of insurance and additional insureds are available upon request.Departments of Public Safety Licenses
AZ Lic# 1000429NV Lic# 1271
Professional Affiliations
- American Society of Industrial Security
- Infragard
- Arizona Multi Housing Association
- BOMA
- PHX Chamber of Commerce
- Las Vegas Chamber of Commerce
- Better Business Bureau
- AACM
- SDVOB
News Section
8/28/2012
Veterans Security develops Emergency Responder Coordinator for Tucson Electric Power
Veterans Security is proud to announce that we are adding Emergency Responder Coordinator to our service offerings. Several months ago Rich Hyatt, Director of Security for Tucson Electric Power, requested that we develop a position that not only fills the role as a physical security team member but also is versed in disaster preparedness, emergency medical response, and various other high level functions that are crucial to the department's mission.
Chad Benham, founding member of Veterans Security stated "This is a great opportunity to show our customers the diversity of our expertise, and that we are not just your standard security provider." Rich Hyatt, Director of Security for Tucson Electric Power stated "I presented them with a need, a void if you will, in our department that needed to be addressed. I met with their management team and relied on their expertise to fill this void. I could not be more impressed with the Emergency Responder Coordinator position that was developed. Veterans Security has now added value to my department, which is crucial when dealing with critical infrastructure."
For more information on how Veterans Security can enhance your security department please fill free to contact us at your earliest convenience.
2/15/2012
Safe and Secure
Protection Pays For Local Company
- by Kay Sperduti
In recent years, many businesses have found that success hinges on an ability to diversify. Few industries have had to adapt as quickly to change as private and corporate security companies. Phoenix-based Veterans Security has let customer demand lead them to new services and markets.
Three former military policemen, Chad Benham, William Brandon and Ennio Canziani, founded the company in 1994. While they began by offering security guard services, they quickly found requests coming in for other services such as mobile response to alarms and emergencies.They have since expanded services to Tucson and Las Vegas.
"Good alarm response providers are in great demand," said Benham. "Clients tell us the biggest headache is when it takes two to three hours for someone to respond to an alarm. We found a way to respond in less than 30 minutes."
The company took off once they integrated technology with the physical presence of security guards. They utilize the latest in GPS tracking systems and other security technologies to provide industrial, commercial and residential security.
"When you operate either physical security or technological security independently, there are limitations," said Benham. "Add the capabilities for remote surveillance to real time interaction, and you've got the basis of an enhanced system."
Both Benham and Canziani credit continued growth to a focus on client retention. "Perhaps it's part of having a military background," observed Benham, "but we're very loyal to our customers. In hard times, we appreciate them more than ever. We sharpen our pencils, go the extra mile and do whatever it takes to help them protect themselves, their homes and their companies."
9/22/2010
Security officer Dovie Henderson presented with an award
On September 22nd, 2010, security officer Dovie Henderson was presented an award from the Las Vegas Police Department for preventing the escape of a homicide subject.
On 09/22/10 officer Dovie Henderson responded to an alarm call in North Las Vegas, Nevada. Upon arrival Officer Henderson proceeded to make contact with resident by knocking on the front door and checking the perimeter. Once contact could not be established officer Henderson returned to her vehicle to write a report for the homeowner. As officer Henderson went to place report on customer's door, she heard someone trying to open it. After the subject opened the door, he started yelling "someone forced me to drink cleaning fluid and that he could not breathe". Officer Henderson then engaged in conversation with the suspect and convinced him to let her call for medical help. Upon arrival by emergency personnel, subject started yelling "they killed her" it was only then that officer Henderson realized that there was another person that she had not seen in the house. Upon further investigation officer Henderson discovered the victim on the floor in the house. Once paramedics arrived, officer Henderson explained to them what she had witnessed. Subsequently, police investigate the scene and discovered that the subject officer Henderson first encountered was the individual responsible for the murder of the victim. The suspect was arrested and later confessed to the crime.