Customer Service 2017-12-21T19:33:56+00:00

The Hub: Command Center and Dispatch

The Hub. Located in our main office in Glendale, Arizona. This is where our command center dispatch team communicates with management personnel, security offices and all police and fire authorities…all using immediate access and direct dial information for quick response.

Using state-of-the-art technology and highly trained in all functions, our dispatchers ensure that alarm response procedures are followed and the appropriate action is taken in each situation.

Constant and real-time contact with security officers and drivers is maintained by equipping each security officer with a cell phone and the driver with a tablet, enabling logging incidents in real time with a real-time response.

Our Customer Commitment

Peace of Mind. Safety in your business and homes.

That’s our commitment to you.  At Vet-Sec, we are continuously evaluating our practices and service to ensure we’re delivering that commitment to you to the best of our ability.

Incorporating the following practices, we’re committed to your satisfaction:

  • Around-the-clock access to our representatives ensures you have the information you need to alleviate any concerns you may have about our service
  • 24/7 command center ensures you get the quick response your business or facilities needs
  • Flexibility ensures that your unique and changing needs are met by our services
  • Available owners ensure you always have access to the knowledge, the decision-makers for answers and input
  • Constant contact from us ensures that no input from customers goes unnoticed or considered
  • Evaluations done by highly-trained consultants ensures we are continuing to improve our service to you

This is our commitment to you.